Saisystems Health 

<div>Key Responsibilities: </div><div>· Strategic Customer Relationship Management </div><div>· Serve as the primary point of contact for the two largest enterprise clients, ensuring their needs are met and expectations exceeded. </div><div>· Develop and maintain strong, executive-level relationships with client leadership, including CFOs, revenue cycle directors, and practice administrators. </div><div>· Conduct quarterly business reviews (QBRs) and strategic planning sessions to assess account performance and drive continuous improvement. </div><div>· Financial &amp; Operational Performance Oversight </div><div>· Own and optimize revenue cycle performance, ensuring improvements in collections, denial management, and payment trends. </div><div>· Collaborate with internal teams to proactively identify and resolve bottlenecks in claims processing, billing workflows, and credentialing. </div><div>· Develop and present customized financial reports and projections, ensuring clients have clear visibility into KPIs, payment trends, and process efficiency.&nbsp;<br><br>· Act as the primary escalation point for critical account concerns, ensuring timely resolution of operational and financial issues. </div><div>· Work cross-functionally with RCM, credentialing, and customer support teams to address challenges proactively. </div><div>· Manage client expectations and ensure adherence to service-level agreements (SLAs). </div><div>· Growth &amp; Retention Strategy </div><div>· Identify and drive opportunities for expansion, including upselling additional services that enhance financial and operational performance. </div><div>· Develop long-term account strategies focused on customer retention, revenue growth, and value realization.&nbsp;</div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div>

Enterprise Customer Success Manager

Position Overview